Shipping policy

Shipping Policy

Last Updated: [Date]

Thank you for shopping with Open Up. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. Please read this policy carefully before making a purchase.

Order Processing

All orders are processed after payment has been successfully verified.

  • Processing time is typically 1–3 business days.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, promotions, or holidays, processing times may be extended.

Once your order has been processed, you will receive a shipping confirmation email with tracking information, if available.

Shipping Methods

We work with trusted shipping carriers to deliver your order safely and efficiently.

Available shipping methods depend on your destination and will be displayed during checkout.

Shipping costs are calculated based on the selected shipping method, destination, and package weight, unless otherwise stated.

Estimated Delivery Times

Delivery times begin after your order has been processed.

Estimated delivery times are:

  • Domestic Orders: 5–10 business days

  • International Orders: 7–20 business days

These delivery estimates are provided for informational purposes only and are not guaranteed.

Actual delivery times may vary due to factors beyond our control, including:

  • Carrier delays

  • Customs inspections

  • Severe weather conditions

  • Public holidays

  • High shipping volumes

  • Remote delivery locations

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (when available).

Please allow up to 48 hours for tracking information to become active after shipment.

Tracking updates are provided directly by the shipping carrier.

International Shipping

Open Up ships to many countries worldwide.

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Government fees

  • Brokerage fees

These charges are determined by your local customs authority and are not included in your order total unless otherwise stated.

Customs procedures may delay delivery beyond our estimated shipping times.

Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete shipping address is provided:

  • We cannot guarantee successful delivery.

  • Additional shipping charges may apply if the package must be re-shipped.

  • Orders that have already been shipped may not be eligible for address changes.

Please contact us immediately if you notice an error in your shipping information.

Failed Deliveries and Returned Packages

If a package is returned to us because of:

  • An incorrect address

  • Failed delivery attempts

  • Refusal to accept delivery

  • Unclaimed packages

the customer may be responsible for any additional shipping costs required to resend the package.

Refunds for returned packages may exclude original shipping charges.

Lost Packages

If your package appears to be lost during transit, please contact us at:

support@openupstore.com

We will work with the shipping carrier to investigate the shipment.

Investigations may require several business days depending on the carrier.

Replacement or refund decisions will be made after the carrier's investigation is completed.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the shipping package

We will review your claim and provide an appropriate resolution, which may include a replacement, exchange, or refund.

Delayed Deliveries

Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control.

Open Up is not responsible for delays caused by:

  • Shipping carriers

  • Customs authorities

  • Weather conditions

  • Natural disasters

  • Labor strikes

  • Transportation disruptions

  • Government actions

Delivery estimates should not be considered guaranteed delivery dates.

Undeliverable Orders

If an order cannot be delivered because of incorrect customer information or failure to receive the package, we reserve the right to charge additional shipping fees before reshipping the order.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to make changes or cancel it.

Shipping Restrictions

Certain products may not be available for shipment to specific countries or regions due to legal or carrier restrictions.

If we are unable to ship your order, we will notify you and issue a refund if applicable.

Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Open Up

Email: support@openupstore.com